Shipping policy

Last Updated: September 20, 2026

Thank you for shopping with Day & Night Medical Wear. We are committed to providing a smooth and convenient shopping experience for healthcare professionals. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. ORDER PROCESSING

Orders are processed within 1–3 business days after payment is received and the order is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Processing times may vary depending on product availability, order volume, supplier processing, and other circumstances.

2. SHIPPING METHODS AND DELIVERY TIMES

Day & Night Medical Wear uses third-party suppliers and fulfillment partners to process and ship orders.

Standard shipping typically takes approximately 5–15 business days after an order has been processed and shipped.

Estimated total delivery time, including processing, is approximately 6–18 business days.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, supplier, shipping carrier, customs processing, and other factors.

3. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout based on the products in your order, shipping destination, and available shipping options.

Any applicable shipping fees will be disclosed before you complete your purchase.

If free shipping promotions are offered, the applicable terms and conditions will be displayed at the time of purchase.

4. THIRD-PARTY SUPPLIER FULFILLMENT

Day & Night Medical Wear operates using a third-party supplier fulfillment model. This means that products may be shipped directly from our suppliers or fulfillment partners rather than from a Day & Night Medical Wear warehouse.

Depending on product availability and supplier location, items in the same order may arrive in separate packages and may have different tracking numbers.

Shipping origins may vary by product and supplier.

5. ORDER TRACKING

Once your order has shipped, a tracking number may be provided by email.

Tracking information may take several business days to update after shipment.

If your tracking information has not updated for an extended period, please contact us at nelda.fails@gmail.com with your order number so that we can review the status of your shipment.

6. SHIPPING DELAYS

While we work to provide accurate delivery estimates, Day & Night Medical Wear is not responsible for delays caused by shipping carriers, customs, weather, holidays, supplier delays, transportation disruptions, or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the update and available options.

7. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update your shipping address, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made once an order has entered processing or fulfillment.

Day & Night Medical Wear is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

8. LOST, STOLEN, OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the shipping carrier.

If you believe your package has been lost in transit, contact us at nelda.fails@gmail.com with your order number and tracking information.

We will review the shipment and work with the applicable carrier or fulfillment partner to determine the next steps.

9. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery.

Include your order number and clear photos or video of the item and any damage.

We will review the issue and determine an appropriate resolution, which may include a replacement, refund, or other available solution.

Please do not return an item without contacting us first.

For additional information, please review our Return & Refund Policy.

10. INTERNATIONAL SHIPPING

International shipping availability, costs, and delivery times may vary by destination.

Customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are not controlled by Day & Night Medical Wear and are generally the customer's responsibility unless otherwise stated at checkout.

International orders may experience additional delays due to customs processing.

11. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at nelda.fails@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment. However, cancellations cannot be guaranteed once an order has been processed or shipped.

Once an order has shipped, it must follow our Return & Refund Policy.